SHIPPING & RETURNS POLICY
Last updated: 8 July 2026
This Shipping & Returns Policy applies to purchases made through www.classfeeling.com and should be read together with our Terms and Conditions and Privacy Policy.
1. SHIPPING DESTINATIONS
CLASSFEELING ships to the destinations made available during the checkout process.
The availability of delivery to a specific destination is confirmed when the customer enters the delivery address during checkout.
We reserve the right to update the destinations to which we ship, provided that any changes do not affect orders already accepted by us.
2. FREE STANDARD SHIPPING
CLASSFEELING offers free standard shipping on all orders to all destinations available at checkout.
No standard shipping charge is added to the product price at checkout.
If additional or optional delivery services are offered in the future, any related charges will be clearly disclosed to the customer before the order is placed.
SHIPPING & RETURNS
SHIPPING
We offer free worldwide shipping on all orders.
Orders are prepared and dispatched within up to 10 business days after the order confirmation.
Estimated delivery times after dispatch may vary depending on the destination, the shipping carrier and any customs procedures.
Estimated delivery times:
Italy: 1–3 business days after dispatch.
European Union: 3–7 business days after dispatch.
Countries outside the European Union: 5–15 business days after dispatch.
Any customs duties, import taxes or additional charges applicable to deliveries outside the European Union are the responsibility of the customer, unless otherwise required by applicable law.
Once the order has been dispatched, the customer will receive a shipping confirmation email containing tracking information, where available.
RIGHT OF WITHDRAWAL
If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with applicable consumer protection laws.
The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, acquires physical possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by means of a clear statement sent by email to:
or by post to:
CLASSFEELING
Claudia Gianola
Vicolo Chiuso 11
23823 Colico (LC)
Italy
You may use the model withdrawal form provided below, but its use is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
RETURN OF GOODS
After notifying us of your decision to withdraw, you must return the goods without undue delay and, in any event, no later than 14 days from the date on which you communicated your decision to withdraw from the contract.
Unless otherwise required by applicable law, the direct cost of returning the goods is borne by the customer.
The customer is responsible only for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Products must be returned in appropriate packaging to prevent damage during transport.
REFUNDS
If you withdraw from the contract, we will reimburse all payments received from you, including the cost of standard delivery, where applicable.
We will not reimburse any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method offered by us.
The refund will be made without undue delay and no later than 14 days from the day on which we are informed of your decision to withdraw from the contract.
We may withhold reimbursement until we have received the returned goods or until you have provided evidence that you have sent the goods back, whichever occurs first.
Refunds will be issued using the same payment method used for the original transaction, unless you have expressly agreed otherwise.
You will not incur any fees as a result of the reimbursement.
DEFECTIVE OR NON-CONFORMING PRODUCTS
The right of withdrawal does not affect your rights under the legal guarantee of conformity.
If a product is defective, damaged or does not conform to the contract, please contact us
at
provide your order number, a description of the issue and, where appropriate, photographs showing the defect or non-conformity.
Consumers are entitled to the remedies provided by applicable consumer protection laws, including repair or replacement where available and appropriate, or a price reduction or termination of the contract where the legal requirements are met.
The legal guarantee of conformity applies for a minimum period of two years from delivery of the goods, in accordance with applicable European Union consumer protection laws.
MODEL WITHDRAWAL FORM
Complete and return this form only if you wish to withdraw from the contract.
To:
CLASSFEELING
Claudia Gianola
Vicolo Chiuso 11
23823 Colico (LC)
Italy
Email: contact@classfeeling.com
hereby give notice that I withdraw from my contract of sale of the following goods:
Ordered on / received on:
Order number:
Name of consumer:
Address of consumer:
Date:
Signature of consumer (only if this form is submitted on paper):
CONTACT
For any questions regarding shipping, returns, withdrawals, refunds or defective products, please contact:
CLASSFEELING
Claudia Gianola
Vicolo Chiuso 11
23823 Colico (LC)
Italy
3. ORDER PROCESSING
Orders are processed on business days, excluding Saturdays, Sundays and public holidays applicable to our operations.
After an order has been successfully placed, the customer receives an order confirmation at the email address provided during checkout.
We may contact the customer if additional information is reasonably required to process or deliver the order.
4. DELIVERY TIMES
Estimated delivery times may vary depending on the delivery destination, product availability, order processing requirements, carrier operations and circumstances beyond our reasonable control.
Where an estimated delivery timeframe is provided during checkout, in the order confirmation or in other information made available before the order is placed, such timeframe is an estimate and does not affect the consumer's mandatory rights under applicable law.
Unless otherwise agreed with the consumer, we will deliver the goods without undue delay and no later than 30 days from the conclusion of the contract, as required by applicable consumer protection law.
If we fail to deliver the goods within the agreed timeframe or within the applicable legal period, consumers may exercise the rights and remedies available under applicable consumer protection law.
5. ORDER TRACKING
Where tracking information is made available by the carrier, the customer will receive the relevant tracking details by email or through another communication method associated with the order.
Tracking availability and updates depend on the carrier responsible for delivery.
6. DELIVERY ADDRESS AND CUSTOMER RESPONSIBILITY
Customers are responsible for providing complete and accurate delivery information during checkout.
Customers should review their delivery address before placing an order and contact us as soon as possible if they identify an error.
We cannot guarantee that a delivery address can be changed after an order has been processed, prepared for shipment or transferred to the carrier.
Nothing in this section limits any mandatory consumer rights provided by applicable law.
7. DELIVERY ISSUES AND RISK OF LOSS
If an order is delayed, lost in transit, delivered damaged or otherwise affected by a delivery issue, customers should contact us at the email address indicated in this Policy.
We will review the issue and, where appropriate, contact the carrier or take other reasonable measures to resolve the matter.
Where the carrier has been offered or selected by CLASSFEELING, the risk of loss of or damage to the goods passes to the consumer when the consumer, or a third party designated by the consumer other than the carrier, acquires physical possession of the goods.
Where the consumer independently commissions a carrier not offered by CLASSFEELING, the risk passes to the consumer upon delivery of the goods to that carrier, in accordance with applicable law.
Nothing in this Policy limits the customer's rights in relation to goods that are defective, damaged, incorrect or not in conformity with the contract.
8. RIGHT OF WITHDRAWAL
If you are a consumer located in the European Union or European Economic Area, you have the right to withdraw from your purchase without giving any reason within 14 days from the day on which you, or a third party designated by you other than the carrier, acquires physical possession of the goods.
In the case of multiple goods ordered in a single order and delivered separately, the withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, acquires physical possession of the last item.
9. HOW TO EXERCISE THE RIGHT OF WITHDRAWAL
To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by means of a clear and unequivocal statement before the withdrawal period expires.
You may contact us at:
Email: contact@classfeeling.com
You may use the model withdrawal form provided in our Terms and Conditions, but its use is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the 14-day withdrawal period has expired.
10. RETURNING THE PRODUCTS
After informing us of your decision to withdraw, you must return the products without undue delay and, in any event, no later than 14 days from the date on which you communicated your decision to withdraw.
Return instructions and the return address will be provided after we receive your withdrawal request.
Products must be returned in a condition that allows us to assess their nature, characteristics and functioning.
Consumers are liable only for any diminished value of the products resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the products.
11. RETURN SHIPPING COSTS
Unless otherwise stated by us or the product is defective, damaged, incorrect or not in conformity with the contract, the direct cost of returning the products is borne by the consumer.
If the product is defective, damaged, incorrect or not in conformity with the contract, CLASSFEELING will bear the reasonable costs of returning the product in accordance with applicable consumer protection law.
12. REFUNDS FOLLOWING WITHDRAWAL
If you validly exercise your right of withdrawal, we will reimburse all payments received from you in relation to the withdrawn purchase, including the costs of standard delivery where such delivery costs were paid by you.
CLASSFEELING offers free standard shipping on all orders to all destinations available at checkout. Therefore, customers do not pay a separate standard delivery charge and no separate standard delivery amount is normally due for reimbursement.
We are not required to reimburse any supplementary delivery costs resulting from the customer's choice of a type of delivery other than the least expensive standard delivery method offered by us.
We will make the reimbursement without undue delay and no later than 14 days from the day on which we are informed of your decision to withdraw from the contract.
We may withhold reimbursement until we have received the returned products or until you have supplied evidence of having sent the products back, whichever occurs first, unless we have offered to collect the products.
The reimbursement will be made using the same means of payment used for the original transaction, unless you have expressly agreed otherwise and provided that you do not incur any fees as a result of the reimbursement.
13. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The right of withdrawal does not apply in the cases provided for by applicable consumer protection law.
These exceptions may include, where applicable, goods made to the consumer's specifications or clearly personalized goods, sealed goods that are not suitable for return for health protection or hygiene reasons and were unsealed after delivery, and other statutory exceptions provided by applicable law.
The right of withdrawal is not excluded merely because a product has been discounted, purchased during a sale or promotional campaign, or because the consumer has opened the packaging, except where a specific statutory exception applies.
14. DEFECTIVE, DAMAGED, INCORRECT OR NON-CONFORMING PRODUCTS
The statutory right of withdrawal is separate from the consumer's rights relating to defective, damaged, incorrect or non-conforming products.
If you receive a product that is defective, damaged, incorrect or not in conformity with the contract, please contact us at:
Email: contact@classfeeling.com
Please provide the information reasonably necessary to identify the order and assess the issue.
Where reasonably necessary, we may request photographs or other information relating to the product and the reported issue. This does not limit the consumer's statutory rights.
Consumers remain entitled to the remedies provided by applicable consumer protection law and the legal guarantee of conformity.
15. LEGAL GUARANTEE OF CONFORMITY
Consumers are entitled to the legal guarantee of conformity provided by applicable consumer protection law.
For consumers in the European Union, the legal guarantee of conformity applies for a minimum period of two years from delivery of the goods, subject to applicable national laws and any longer mandatory protection period that may apply.
Goods must comply with the contract and with the applicable subjective and objective requirements for conformity.
Where goods are not in conformity with the contract, consumers are entitled to the remedies provided by applicable law.
Depending on the circumstances and the requirements established by applicable law, these remedies may include repair or replacement, a proportionate reduction of the price or termination of the contract.
The legal guarantee of conformity is separate from any commercial guarantee that may be offered.
Nothing in this Policy limits, excludes or replaces the consumer's mandatory rights relating to the legal guarantee of conformity.
16. REFUSED, UNCLAIMED OR UNDELIVERABLE ORDERS
If an order cannot be delivered because the customer provided an incorrect or incomplete delivery address, refused delivery without validly exercising a statutory right, or failed to collect the shipment, we may contact the customer to arrange an appropriate solution.
Any costs charged to the customer in such circumstances will be applied only where permitted by applicable law, where the costs were actually incurred and where the customer was adequately informed.
Nothing in this section limits the consumer's mandatory rights under applicable law.
17. ORDER CANCELLATION BEFORE SHIPMENT
Customers who wish to request cancellation of an order should contact us as soon as possible at:
Email: contact@classfeeling.com
We cannot guarantee cancellation once an order has been processed, prepared for shipment or transferred to the carrier.
If cancellation is no longer possible, consumers may still exercise their right of withdrawal where applicable and in accordance with this Policy.
18. CONTACT INFORMATION
For questions regarding shipping, delivery, returns, refunds, defective or non-conforming products, or the exercise of consumer rights, please contact: contact@classfeeling.com
CLASSFEELING
Owned and operated by Claudia Gianola
VAT No.: IT04119200139
Email: contact@classfeeling.com
Nothing in this Shipping & Returns Policy excludes, restricts or limits any mandatory consumer rights provided by applicable law.